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Review 3/28/2011
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Hi,
My son had a Toshiba laptop purchased from Wal-Mart in September of 2010. The hard drive failed. I called for Tech Support and was told to pay UPS shipping back to the company to have them put in another hard drive. I received a call today stating it would be $428.00 to replace this because there was liquid damage to the memory and it wouldn't be covered. There was not any liquids spilled into the laptop. The whole computer was $298.00 so I'm not sure how it would cost $428.00 for a hard drive to be changed out. I have read numerous customer complaints on forums that Toshiba doesn't want to honor their warranty. Also when I took the computer to have it packaged and shipped the UPS rep looked at it and at the other employee and said, "Look, it's this model again." He then turned to me and said this is the 4th one we've shipped this week, Hard Drive?" I replied, "Yes." I live in a very small town so 4 in one week is alot. I will never buy another Toshiba product again in my whole life, I will also I make sure I let all my friends and family members to not make the mistake either.
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