Jim L.'s review of My Ticket Rescue

My Ticket Rescue

         
Customer Reviews & Ratings
Complaint Posted 7/28/2011
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Review 7/28/2011
Absolutely HORRIBLE customer service from these guys. I called them and left several messages. Finally someone called back ONE TIME and left me a message. I called that person back DOZENS of times over the next few weeks. Never another call back. I never even got to my initial consultation. They just do not call back. I then received a letter from the court they were going to suspend my license and/or issue a warrant if I didn't pay the ticket. I would have rather hired this firm to help me out with this but they never got in touch with me. 80% of the time I reached an answering machine (during regular business hours) anyway. Very unprofessional and absolutely ZERO customer service skills.
 
 
Business's response - by MTRon 7/28/2011
My apologies for our inability to communicate with you Jim but as you stated we did attempt to call you and were unsuccessful. We are trying to get back to everyone as quickly as possible. And have immediately hired more staff to make sure that our phones do not go unanswered any longer. Please understand due to California's maximum enforcement of traffic violations and the overwhelming demand for our services we have been overrun with over 300 calls a day from clients like yourself trying to receive a free consultation and help to defend against there traffic violations. I hope we can earn your business back in the future and hope in the meantime you were able to ascertain assistance in your matter. Sr Case Mgr. Ray Dorr
 
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Additional Business Information
Hours   Monday - Friday 8:30 am to 7:00 pm Saturday 10:00 am to 2:00 pm Phone   (855) 558-4253 Address   4730 Woodman Avenue Suite 300
Sherman Oaks, CA 91423
Website   http://www.myticketrescue.com Email   info@ymyticketrescue.com
Contact   Ticket Rescue Other  
 
 
 
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