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Review 4/27/2011
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I know this matter is already over a year ago, but I want people to be careful when doing business with METRO HONDA MONTCLAIR DEALER.
On 05/12/09 My wife and I were planning to return our lease vehicle and lease another vehicle with them. According to the salesman ( Julio Chan) I might have to pay about $600.00 for wear and tear on the old vehicle, Which I found out this is a misleading information without telling me there is an allowable $1,500.00 on a lease returned vehicle for wear and tear. FYI, on the lease contract, there is $1,500.00 allowance from Honda Corp for wear and tear on a leased vehicle. After negotiating, I still had to pay $500.00 for the wear and tear on my old vehicle since I dont want to argue with them. But this doesn't end here, They offered me to lease a new accord for $199.00 per month which attracted me and my wife to give a test drive. Soon after, we tested a NEW grey 2009 honda accord and found out the car was making an unsual noise (high pitch) that can be clearly heard inside the cabin. Since my wife likes the color, Julio (our salesman) brought us another Accord in the same color, which we tested ( NO ISSUES WHATSOEVER) and aggreed to lease it. You know how long it will take to do the paperwork, they told me to get something to eat while they clean up the car, and since it was already 9pm, we decided to get a quick dinner around the area. To make the story short,we got back to the dealer and again remind our salesman (JULIO CHAN) to make sure this is not the car that was making an unusual noise. He then answered, " Yeah, dont worry, if you have any problems, just come back to me and I will take care of it ( YOU KNOW HOW A SALESMAN MAKES THEIR PROMISES)". Shortly after we drove the new car home, we heard the car making a high pitch noise, the same noise we heard from the 1st car we test drove earlier that day. Without hesitate, I called Julio (the salesman) and complained about the problem, Julio told me to return the next day since they were about to close in few minutes.
The next day(05/13/11),I, myself return with the car and was transferred to the service department. I then waited for 2 hours, without knowing what was the problem with the NEW car. I am a pastor and I could not spend all my day to sit in a dealer doing nothing especially I have many appointments that day. So the service department rep offered me a rental car after they test drove the car and confirmed the problem. But they could not tell me what caused the NEW car to make that unusual loud noise. Considering that we had the car only for few hours and minimum miles on it, I request them to exchange it with another vehicle, in a sense I would not pick a NEW car with that kind of issue. As they rejected my request with many reasons. They refused to let me speak to the Manager at all. In the end I have no choice, I had to take the rental car to see my appointments.
Early in the morning on the following day,(05-14-09) I went back to the dealer and the issue has not been resolved. It was obvious that the dealer has failed to perform the standard pre-delivery inspection. Without any solutions from the dealer management, I refused to take the car back that day and void the lease contract. To date, the car has been sold in an auction few months ago and I am stuck with my credit card I used to put my down payment. The charged me for reconditioning fee, 2 months of lease and etc. What I am asking is for the dealer to refund my downpayment since they have failed to provide 100% customer satisfaction and a fraudulent business conduct.
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