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Review 10/20/2010
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My husband and I experienced the worst customer service at Mark Christopher Auto Center. We test drove a 2011 GMC Acadia on Wednesday, October 13, 2010 at this location after we had conducted enough research and were convinced we were ready to purchase the vehicle. We had already requested several quotes online and through the Costco Vehicle Purchase program and our main purpose of visiting Mark Christopher Auto Center was just to test drive the vehicle. Charles was the name of the salesman that assisted us and we were impressed at how great of salesman we thought he was because he did not pressure us at no time to purchase a vehicle. Charles provided us with his business card and also asked for our names and phone number. We were hesitant in providing him with our information because that was not our intention since we had already decided to purchase through a fleet manager. The vehicle in the color we wanted was not available but Charles reaffirmed that he could locate the vehicle we wanted in the color we wanted. We thanked him for his services and went home that night. On the way home my husband and I agreed that Charles was a great salesman and what we were most impressed with was that he did not pressure us at all at any time. We decided to call him that night after leaving the dealer and give him the opportunity to provide us with a quote. The following day we received a call providing us with a price and even though it was a great price my husband counter offered with a lower amount. At that time the finance manager stated that unfortunately they could not sale the vehicle at the price and wished us luck in finding the vehicle we wanted. We did not feel discouraged after the fleet manager "wished us luck" because we knew exactly what we wanted and what we wanted to pay. My husband and I are a young couple with EXCELLENT credit and we had 50% for a down payment. I speak in past tense because we have since then purchased the 2011 GMC Acadia in the color and price we were searching for. The following day, Friday, October 15, 2010, we received a call from Charles (of course) asking us to return to the dealer so that we can go over some numbers and to entice us he stated that if we agreed then he would have the car we wanted and that he had located at Mark Christopher by the time we arrived. Eager to purchase the car and ready to buy we agreed to meet with Charles on that Friday. We made special arrangements to leave work early and find a baby sitter for our children so that we can meet with Charles. We arrived to the dealer at 4:50pm. Charles agreed he would be there waiting for us at 5:00pm and to our surprise we arrived to discover that Charles had gone home. We were briefly greeted by another salesman and quickly told him we were looking for Charles. He confirmed that Charles had gone home but said he would attempt to call him. My husband and I took a seat and waited for 5 minutes before a different employee(name unknown)approached us and politely asked if we had been helped. After we mentioned we were waiting to hear word on Charles he walked away without clearly stating whether he was going to follow up. We waited for another 5 minutes watching the employees walk by us and wondering what was taking so long. Finally my husband approached the man who had last asked us if we had been helped and asked him if Charles or anyone else was going to help us. The man was unbelievably rude!! Not once did he look up to acknowledge my husband as he continued to focus all his attention on his cell phone. He replied to my husband "I thought someone helped you". Clearly he knew we had not been helped because we were still sitting in the same place. When he was done texting on his phone he walked by us and said "the problem is that they can't get the car you want". At the point my husband and I looked at each other disappointed and irate at what had occurred to that point. We immediately stood up and decided to leave. We stated that we were looking for a specific color and that if they were unable to locate the vehicle like they had promised then we had no choice but to leave. The man had the audacity to ask if we had viewed the inventory on the lot and proceeded to take out a business card and write down who knows what after he saw we were serious about leaving. As prepared as we were to purchase a vehicle they made us feel like our money and business were worth nothing to them. My husband and I drove away in awe at how we were treated and almost even feeling disillusioned to the point of reconsidering a different brand. That same night we drove to Buena Park and purchase the vehicle in the color we wanted from Simpson GMC and experience the BEST customer service.
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