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Review 1/6/2011
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I called this company today (my ending date of my 30th day trial) to say that it wasn't working for me either and that I will be returning the unused portion. I also noticed today that my charge card had been charged $149. I asked why this has happened since I actually had until today to state I was returning the product. The rep said that "we expect that you would have noticed the product working in a 2-3wk period and you should have called in after a few weeks to state you were returning the product." I told the rep that even though I ordered the product on 12/6, it did not arrive until about 4 days later and why would the 30 day start date begin before I even receive it? Also, why was this not stressed to me when I placed the order? The rep reply was the aforementioned. I agree with the other posted comment in NOT being told the start date is the date you ordered and NOT allowing time to receive the product in the mail. I was told by the rep that if my postage date is by today, that I would receive a full refund. We'll see. Meanwhile, I will contact my credit card company and have them remove it, which they will under the circumstance. Rule of thumb..always place orders online w/credit card so that any dispute will be handled promptly by the card company and in your favor if your case warrants.
Kt
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Business's response - by Lunada Biomedicalon 2/22/2013
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We came across your post and apologize we were unable to respond sooner. We are sorry your experience with Amberen did not meet your expectations and hope that these issues have since been resolved. Please feel free to contact our customer service department at 800-222-3304 and we would be happy to look into this further. We look forward to hearing from you and we wish you the best.
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