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Review 12/30/2010
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I placed an order for the 3 month course of Anberen on November 18, 2010. I was informed by the representative that if the product did not work simply return the unused portion and a full refund would be given.
I sent an email to Lunada on December 27,2010 for information on returning the product because it was not working at all for me. I received a response via email informing me that my 30 days had expired so therefore I would not receive a full refund only 75% and that I had to pay shipping again.
Why does Lunada start the expiration time from the date of the order instead of allowing the product time to get to you? why was I not informed of this at the time the order was placed? They informed me that it would take 7 to 10 working days to get to me so why not start the start date of the expiration then? Why am I penalized for a product that is not in my possession?
I should not have to pay for shipping this product back to them. So my refund is not what I was informed...........they say anything to sell their product.....I was looking forward to finally getting rid of my menopausal symptoms but this company is like the rest..... A RIP OFF !!!!! I will never use them nor will I ever refer anyone to them for this product.
January 6, 2011 ........This is a follow-up to the above review.
Again I contacted this company and spoke with a nurse who informed me that I would not get my full refund. She also stated that I should have contacted them when I noticed the meds were not working. I was frustrated by her tone so I hung up and called back. This sales rep says she too was a nurse, and after allowing me to voice my opionions she stated that she would speak with her supervisor. She called me back to inform me that a FULL refund would be credited back to my MC. Today I received the full refund.
I still will never use this product mainly because of their lack of information to the consumer prior to getting their money. This is bad business.
I hope anyone who finds that this product does not work will also get a full refund.
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Business's response - by Lunada Biomedicalon 2/4/2013
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We came across your post and apologize we did not see this sooner, but felt that we still wanted to address your experience and concerns. Lunada Biomedical, makers of Amberen, has made many changes over the last few years in regards to our customer service and product information. We provide our customers with all of the latest information and tools to make them successful. Our customers also have access to our licensed staff of nurses for one-on-one consultations. We are sorry for your experience and hope that you will visit our website at www.amberen .com to see all changes we have made or feel free to contact our customer service department and we would be happy to consult with you. We wish you the best !
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