|
|
Review 9/1/2009
|
On April 21, 2009, I called J.Anthony Plumbing, Heating & Air Conditioning because my fan on my Heat Pump unit was not working. Their representative showed up around 5 pm on that same day, after going on the roof and examined my unit, Matt, J.Anthony’s representative told me that the unit had wires hanging that were not connected and the fan was lose and that the parts in the unit, which was a Train, had American Standard parts in it. Matt told me that he could not even get parts for my unit; Matt convinced me that I need a new Heat pump unit and that they could install a new unit the next day, April 22, 2009.
Matt convince me to purchase a Goodman unit 13 seer 3ton, which I was ok with until I started doing some research after they had left. I discovered that the Goodman unit was not Energy Star rated and it would not qualify for the government tax rebate, so that evening I called Matt back and told him I wanted the Amana unit which was 15 seer 3 ton and did qualify for the tax rebate.
On April 22, 2009, J.Anthony Company showed up to uninstall the old unit and install the new one.
J. Anthony’s rep., not sure of his name, went on my roof to uninstall the old unit; instead, he uninstalled my neighbors unit. I was not on the roof but I could see they were on the wrong side of the roof to reach my unit, I repeatedly told the tech that he was uninstalling the wrong unit, at least 4 times I told him. The tech refused to listen to me and proceeded to disconnect my neighbors unit.
After the crane and the Amana unit were brought to my house, they had discovered that the crane was not big enough for the job, so it would have to be scheduled for the next day. The tech told me they were just going to leave my old unit disconnected, I told him again that I was sure they had disconnected the wrong unit and when my neighbors got home we will find out..
A few hours later on April 22, 2009, my neighbors can up my stairs because he was told by another neighbors that the air conditioning man was up on the roof, and his unit was not working, which by the way was a 2 years old Standard American unit.
I called J. Anthony and told them what had happened; they sent the same tech out to reinstall my neighbors unit.
On April 23, 2009 J. Anthony was at my house at 8am to install the Amana Heat pump unit, it took from 8am till 1:30pm to install the new unit.
When my old unit was brought off the roof I asked Matt to show me the lose wires and lose fan, he could not show be any of that, to this day I believe that all my old unit, which was only 8 years old, could have been fixed with out buying a new one.
I also was having J. Anthony install a new return vent in the ceiling in my house, they told me it would have to be ordered and may take a few weeks.
I was also told by one of the owners of J. Anthony’s that at the time they install the new return vent they would do a walk through, to make sure the job was done.
On May 5, 2009 I called J. Anthony and talked to one of the owners, Kevin I think, he told me the vent had not come in yet but it should be here any day.
On May 5, 2009, I received a call from a J.Anthony tech that was at my house to show up for an appointment I had between 10am and 11am, I was never told that an appointment was set up for me.
I called J. Anthony the same day and was told they just set up an appointment for me.
I made another appointment for them to come out on May 9, 2009 between 8am and 10am.
They arrived at 10:30am, once the return vent was installed, I went up on the roof with Matt the tech, to find that the condensation pipe was not connected not only on my unit but on my neighbors unit that they had disconnected by mistake. Since all the air units where connected to the same condensation pipe three of the air unit had been disconnected.
There was trash left on the roof from the installation, parts of the pallet, and unused tape.
Matt told me they would send another tech out to complete the job, instead of finishing himself. Matt called his boss how must have told him to finish the job, because he was going back on the roof as I was leaving.
On August 12, 2009 the A/C runs all day and the temp in the condo is 86 I call J Anthony they come out and tell me they just need to add Frion.
A couple of days later I notice the A/C running all day again, I call J Anthony again on the August 26, 2009, Matt comes out and tells me that there must be a leak in the frion and they added more and a dye to see where the leak is coming from, Matt makes an appointment with me for the 31st of August between 10 am and 12 pm. On Sat the 29th Matt calls and wants to come and see what he can see on the unit I am out of town that day I tell him he can go on the roof and check to see if they need to add more dye..
But I wanted to be there when the unit is fixed.
I call Matt on the 31st at 10:30am just to confirm the appointment, Matt tells me they added more dye on Sat and will give me a call when they are on the way to my house, I am at work.
I go home for lunch at 11:30am and wait till 12:15 pm no one shows up or calls, I call Matt at 12:15pm he tells me that it would be better for them if we did it tomorrow, because he does not have the proper equipment with him to check for the leak, which he should have told me at 10:30am when I spoke with him, but he will call me back in a few min. at 1:00pm I call Kevin at the shop and tell him what is going on he said he would call me back after he call Matt to find out what is happening.
1:30pm I call Matt back, he tells me that Kevin was going to call me, I call Kevin, he tells me that they don’t have the equipment to work on the A/C today and will have to schedule at a different time, he asked when is good for me I told him after I get out of work 3:30pm he tells me they don’t make appointments after 3 pm, he tells me they can be there at 8:30am next day Sept. 1, 2009 I tell him that will not work, he said he will know better tomorrow if they can come out after 3:30pm.
At 2:00pm I call Kevin back and tell him that 8:30am on Sept. 1st will work.
So on Sept 1st they called me at 8:45 to tell me they would be there in 10 min, arrived at 9:00am, I told Matt to leave me an invoice with the description of the work done, leave in under the door mat and to have them call me when they finish.
They left the invoice stating that they fixed a leak in the TX Value and checked the coil and everything was working, we will see!!!
This has been the worst company I have ever dealt with.
I am keeping a record of what has been going on since the beginning of the project.
I have been stood up for appointments, treated like they are doing me a favor, If I had this all to do over I would never have called J. Anthony.
|
|
|
|