Dagger P.'s review of CopQuest

CopQuest

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Customer Reviews & Ratings
Complaint Posted 2/3/2010
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Review 2/3/2010
Copquest has extremely poor service. I ordered a keyholder and ASP open top handcuff case near the end of October 2009. It took way too long for the FIRST part of my order to arrive. The key holder arrived broke! The handcuff case has still not arrived almost 4 months later. Copquest "order status" still sends me the same message of "Item is now allocated to an incoming order from the manufacturer with average turnaround in 6 days." I will never order another product from them again.
 
 
Business's response - by LynnHon 6/29/2010
This complaint is unfair as it appears that the customer did not attempt to contact us regarding backorder status. You can e-mail customer service at any time or call 800-728-0974 and talk with a live customer service rep. We pride ourselves on solving issues immediately. In this case the customer did not reveal enough information so that we could research the actual order. As far as the keyholder being "broke", that would likely be a manufacturer defect and we would gladly exchange it at no cost to the customer.
 
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Additional Business Information
Hours   Phone   (800) 728-0974 Address   365 Camino Carillo, Unit A
Camarillo, CA 93012
Website   http://www.CopQuest.com Email   l.hamilton@copquest.com
Contact   Lynn Hamilton Other  
 
 
 
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