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Review 6/16/2009
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Hi My name is Nyeshe Scott, I would live my address or phone number but I'm not sure if you are who think you are. I Had some service at my home in August 08'. I had a Faust and garage disposal replace. I also had little leaks fixed also. I needed all that work done cause those leaks and water cost me a lot of money. I has mold issues. I went ahead and had your tech fix all e water issues and paid a company that your tech referred to me for my mold issues.
when the Faust replaced before the mold company came. I saw there was still water under my sink. I called and your general manager called. He suggested I get a "pull down" instead of a "pull out" Faust. He replaced the Faust and was very nice about it. I then hire the "mold company" and they also fixed that issue. PROBLEM SOLVED!
That's what I thought!! PROBLEM NOT SOLVED!!
A couple of months I was water under my sink AGAIN! I called and made an appt for someone to look at it. I saw the "pull down" part of the Faust hanging. I tighten it and told my son not to use it cause I thought that was the problem. I thought water was spilling down the Faust. Today I looked down there and saw more water.
I called the company and they sent a tech down to to home. I wasn't in a the happiest of moods. I had just spent over $5000 for my mold and water issues already!! The tech said he was not able to fix and he would need to talk to the office. I called the office after being told they he could not fix it. I was very upset, not at the lady on the phone or the tech at my home. I was scared that I would be out of thousands more.
Anthony called back and truly hurt my feelings from the start. I got scowled on as if I was a 12 years old and he was my father!! I was so nerves. I'm not use to being talked to like that. I was shaking and started to cry. He responded and said I have emotional issues and he hung up in my face. I could believe it. Before he hung up he said he would fix the leaks but I had to sign off the additional mold issue. He was so rude the second time around.
I understand that he needs to protect his employees against rude customers, but to in return be rude back is not the answer, although I wasn't rude and mean, I was just upset that I had the same expensive issue I had months ago. I felt bad that the lady over the phone felt I was mean to her. I called and said sorry if I came across mean and she took it personal. I really meant it too. I'm not that type and felt bad if she felt that way. She didn't do anything to me, she only did her job.
I took your general mangers offer and excepted the repairs with the sign off. I felt my back was up against the wall and I had no choice cause I have no money. Please ask Jesus the man that was in my home what I was like on the phone and with him. I am a decent person in the community and I do disrespect anyone and I should be disrespected either. Name calling is totally unacceptable also.
If you are who I think you are could you please reply to this email. When I asked Anthony who you were, he said no one. I got your info on the Internet. I don't expect anything at all. I'm just really hurt and violated that a man who call me those names in that tone of voice.
I do want to say again, I had dealings with Anthony before and had no issues, but the second time around was totally different. Not sure why?
Thank you for your time.
nyeshe
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Business's response - by All Pro Plumbing, Heating & Airon 9/4/2012
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I am very sorry to hear you had an unpleasant experience with our company. While I don't know all the details of this particular issue, I can attest to the fact that we are constantly striving to improve our internal operations and our main focus is not just to satisfy, but exceed our customers expectations. If there's anything we can do to change your perception of us, please feel free to speak to either our Field Supervisor or Operations Manager anytime.
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