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Review 12/28/2010
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My visit to 101 Vermont Ford was one that I will never forget but that’s not a good thing. This was probably the worst customer service/car buying experience I have ever had. It started innocently enough when I called to make an appointment to drive a new 2011 Mustang. I apparently knew more about the car than the salesmen because when he asked what trim level I told him a GT with a 6 speed. He insisted it was a 5 speed, although I was right and the manual transmission is a 6 speed for 2011. Not a big deal I thought, I’ll go down and test drive it anyways. The dealership receptionist was very unprofessional and slurred her words so I could barely understand her. There were absolutely no brochures for me to look at while I waited 15 minutes for the salesmen for whom I had an appointment. The salesmen then could NOT answer a single question I had like “what does it mean when the sticker shows power points (2)?” Then the experience got really bad. The one salesman was apparently done for the day or maybe just with me and proceeded to pass me off to another salesmen who literally accused me of wasting his time wanting to test drive a car. I don’t know what provoked this response from him but I asked to see the General Manager. Surprisingly the GM was actually closing a deal and I waited to let him know of the poor customer experience I had. When the GM was done with the sale, he would not see me and gave the salesman a card to have me call him. I have never actually been treated as badly as I did at this place. In this economy with auto sales as they are I expected much much more. If things like respect and valuing the customer are important to you, don’t go to this dealership.
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